Privacy Policy

At Drive Spa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you book services, enroll in a membership, visit our website, or communicate with us by phone, email, or text message.

Information We Collect

We may collect the following information:

• Name
• Phone number
• Email address
• Vehicle information (make, model, color, license plate if provided)
• Service and appointment history
• Membership information
• Billing and payment information (processed securely by our payment provider)
• Communication preferences
• Website usage information collected through cookies and analytics

How We Use Your Information

Your information may be used to:

• Schedule and manage appointments
• Process payments
• Provide requested detailing and car care services
• Manage memberships and recurring services
• Send appointment confirmations and reminders
• Notify you of service updates or changes
• Respond to customer service requests
• Improve our services and customer experience
• Send promotional offers, discounts, special events, and vehicle care tips (when you have provided consent)
• Comply with legal and regulatory requirements

SMS Communications

By providing your mobile phone number and opting in, you consent to receive text messages from Drive Spa related to:

• Appointment confirmations
• Appointment reminders
• Service updates
• Membership notifications
• Customer support
• Promotional offers and marketing communications

Message frequency may vary based on your interactions with Drive Spa. Message and data rates may apply according to your mobile carrier.

You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly.

Your consent to receive SMS messages is not a condition of purchasing any goods or services.

Email Communications

If you provide your email address, you may receive:

• Appointment confirmations
• Receipts and invoices
• Membership information
• Customer service communications
• Promotions and special offers
• Educational content and vehicle care tips

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

Advertising and Marketing

Drive Spa may use your contact information to inform you about:

• New services
• Membership opportunities
• Seasonal promotions
• Referral programs
• Discounts
• Car care education
• Customer appreciation events

We may also use website analytics and advertising technologies to improve our marketing efforts and measure campaign performance.

Payment Information

Payments are securely processed by trusted third-party payment providers. Drive Spa does not store complete credit card numbers on its systems.

Information Sharing

Drive Spa does not sell, rent, or trade your personal information.

We may share information only with trusted service providers that help us operate our business, including:

• Appointment scheduling platforms
• Payment processors
• Email service providers
• SMS messaging providers
• Customer relationship management (CRM) platforms
• Website hosting and analytics providers

These providers are authorized to use your information only as necessary to provide services on our behalf.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor behavior, and enhance your browsing experience.

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

Your Choices

You may:

• Update your contact information
• Request access to your information
• Request correction of inaccurate information
• Request deletion of information where permitted by law
• Opt out of marketing emails
• Opt out of SMS marketing by replying STOP

Transactional communications related to scheduled services or active memberships may still be sent when necessary to provide requested services.

Children's Privacy

Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

Drive Spa may update this Privacy Policy periodically. Any changes will become effective upon posting the updated policy on our website.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Drive Spa
Website: https://www.mydrivespa.com
Email: hello@mydrivespa.com
Phone: 619-777-0835

SMS Privacy Notice

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, messaging platforms, and payment processing, is permitted only as necessary to operate our business. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.